074-084-5087

FAQ’S

Where are you Based?

Glitter Addicts is based in Highlands North JHB (Please see details on the contact us page)

Do you deliver?

Yes we deliver via courier service either The Courier Guy/Aramax Couriers

How long does delivery take?

Depending on how busy we are and the size of your order and if goods are in stock, it can take anywhere between 3 to 10 working days

We pack and bottle each glitter order individually in a queuing system.  Some products are also made here and take time to prepare, for example silicone hands, glitter backdrop boards, toe separators and marble inks.

Do you have a shop?

Glitter Addicts is a factory based outlet as we make our mixes and package the products ourselves, we do have a small shop you can buy from.

We always have glitter in stock and try to keep most of our products in stock too, if the stock is not physically in our shop it takes 2 days to collect

so please enquire before coming if we have the product in stock.

Can I buy in bulk?

Yes you can buy glitter in bags by weight, a minimum of 30g per glitter at R4 per gram.  Please email us your order.

Can I collect?

Yes you may collect from us on an agreed date and time.

Can I pay cash on delivery/collection?

Unfortunately not on delivery, as we make use of a courier service that does not collect money on our behalf.

You can pay cash if you collect on glitter orders only, other products must be paid for in advance.

How do I pay?

After shopping with us online, proceed to checkout, once you have placed your order you will receive an email

with an invoice and our banking details where you can eft into our ABSA account or do a cash deposit.

We do accept lay buys.

General

Orders are made up for your collection/delivery only once we have received a proof of payment directly from your bank.
Due to an overwhelming number of orders we require 3 to 10 working days to process your order.
If we can process orders faster than that of course we will.
We understand that you are excited about receiving your order and we work as fast as we can.

As soon as your order is processed and packed we will notify you via whatsapp
We currently only offer The courier guy, DSV or Aramax Courier delivery.

Our collection address is No. 15 11th Avenue Highlands North JHB 2192.
When you pay by EFT or bank deposit please use your first name and surname or order number  as a reference so we
can correctly attribute your payment. Please send us a proof of payment (POP) directly from your bank so we can process your order immediately.  Send your POP to candiceroyce@glitternailart.co.za

We always process orders efficiently and speedily. We do hope you understand the process and the time it takes to pull your order, pack your order properly and dispatch it.  We do our best, and our best is really good. We respectfully request you place your orders timeously and allow
us the time and space necessary to do our job properly.
Your urgency is something we understand and respect, we ask you do the same for our process. Please do not
demand urgent attention for your order as we treat all orders on a first paid first processed basis and will not
put your order ahead of orders that were paid before yours
We will have the tracking numbers for your Courier available for you the day after dispatch and will send
them to you via Whatsapp.  You are able to track it online with the relevant  couriers website.

All communication will be responded to within 48hours.  We appreciate your patience.

 

 

 

 

0